Gaya 9's Terms & Conditions — A complete guide to using our services

Gaya 9 is an online Sports Betting and casino platform operating under an international license, open to users in Bangladesh and select other countries.

To use Gaya 9's services, you must:

• You must be at least 18 years of age
• You must ensure that online betting is not prohibited by law in your region
• You must register with accurate and truthful information
• All provisions of these terms and conditions must be followed
• Bet responsibly

In these Terms, "we", "Gaya 9", and "platform" refer to the gaya9.run website and its services. "You", "user", and "member" refer to any individual — registered or unregistered — who accesses the platform.

To register with Gaya 9, you must provide accurate personal information. Accounts created with false or incorrect details may be suspended at any time.

Each individual may only open one account. If multiple accounts are found belonging to the same person, all accounts will be closed and any balances held in them may be forfeited.

• Enter your full name, mobile number, and password accurately when registering
• Never share your password with anyone
• A copy of your national ID or passport may be required for KYC verification
• Account verification may be required before processing withdrawals
• To update your account details, please contact customer support

Gaya 9 reserves the right to reject any registration application without providing a reason.

When placing bets on Gaya 9, certain basic rules apply. Once a bet is confirmed, it generally cannot be changed or cancelled.

• Review the odds carefully before placing a bet — odds are subject to change
• Odds in live betting may change at any moment
• If a bet is voided due to a technical issue, the original stake will be refunded
• Maximum bet limits may vary by event and market
• Any bet found to involve manipulation will be declared void
• If a match is abandoned or cancelled, the stake for that bet will be refunded

Deposits and withdrawals on Gaya 9 are simple and transparent. We're committed to getting your money to you safely and quickly.

• Minimum deposit: ৳100
• Minimum withdrawal: ৳500
• Account verification is mandatory for withdrawals
• Withdrawals are typically processed within 5–30 minutes
• Withdrawals must be made via the same method used for deposits (to prevent money laundering)
• Wagering requirements must be met before withdrawing bonus winnings
• Suspicious transactions may require additional time for verification

Gaya 9 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, and failure to meet those terms may result in the bonus being cancelled.

• The welcome bonus is for new members only — applicable on the first deposit
• Most bonuses carry a 5x–20x wagering requirement
• There is a set time limit to complete wagering requirements
• Multiple bonuses cannot be used simultaneously unless otherwise specified
• Bonus abuse may result in account suspension and forfeiture of all bonuses
• Free bets cannot be converted to cash, but winnings from free bets are withdrawable

Gaya 9 reserves the right to modify, suspend, or cancel any bonus or promotion at any time.

The following activities are strictly prohibited on Gaya 9. Violations may result in account termination and legal action:

• Creating or operating multiple accounts
• Registering with false information or using someone else's identity
• Attempting to abuse bonuses or manipulate the system
• Using the platform for money laundering or any unlawful purpose
• Attempting to fix matches or gain any unfair advantage
• Attempting to exploit security vulnerabilities on the platform
• Attempting to access another user's account
• Placing bets using automated software or bots

Gaya 9 reserves the right to close or suspend any account under the following circumstances:

• For violations of the Terms & Conditions
• In cases of suspicious or fraudulent activity
• If required verification information is not provided
• By order of a court or legal authority
• For accounts inactive for an extended period (more than 12 months)

You may close your account at any time. Before doing so, please withdraw your remaining balance through a verified withdrawal method.

Gaya 9 believes betting is a form of entertainment — not a source of income. We are committed to promoting responsible betting.

• Only bet within your financial means
• Set a deposit limit if needed
• Use the self-exclusion feature to take a break from betting
• If you notice signs of addictive behaviour, please contact customer support
• Keep those under 18 away from betting

Gaya 9 treats the protection of your personal data as its highest priority. We keep all information secure using SSL encryption.

• Your information is never sold or shared with third parties
• Information may be disclosed to relevant authorities to meet legal obligations
• Usage patterns may be analyzed to improve our services
• Update your settings to opt out of marketing communications

For more details, visit our Privacy Policy Read.

If you have a dispute regarding a bet outcome or transaction, please contact customer support first. We will do our best to resolve the issue within 48 hours.

• In the event of a betting dispute, Gaya 9's system logs will serve as the final and conclusive evidence
• Disputes must be raised within 72 hours of the result being announced
• You have the right to appeal decisions made by the support team
• Third-party mediation is available as an option

Gaya 9 may update these Terms & Conditions at any time. Registered users will be notified of significant changes via email or SMS.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. We recommend visiting this page regularly.

If you have any questions about our terms and conditions, please reach out to us:

• Email: support@gaya9.run
• Live Chat: Available 24/7 on the platform
• For general inquiries FAQ Page View

Our support team is always ready to assist you in Bangla.