Gaya 9's Privacy Policy — Your data is completely safe with us

Welcome to Gaya 9. We know you care about where your personal data goes online — so let us be straightforward: Gaya 9 treats your privacy as its highest priority.

This Privacy Policy explains:

• What information Gaya 9 collects about you
• Why that information is collected and how it is used
• How securely your information is kept
• Your Rights Regarding Your Personal Data
• How to Reach Us When You Need Help

This policy is written in plain language so you can understand it easily. We've deliberately avoided complex legal jargon to keep things clear and straightforward.

Gaya 9 collects two types of information — what you provide directly, and what is gathered automatically while you use the platform.

Information you provide directly:

Automatically collected information:

• IP address and device type
• Browser type and operating system
• Activity logs from your time on the platform
• Betting history and transaction records
• Cookies & session data
• Time spent on site and list of pages visited

We use your information only for specific purposes. Gaya 9 never collects data that isn't necessary.

• Account management: To complete registration, verify your identity, and keep your account secure
• Providing betting services: For processing bets, handling results, and paying out winnings
• Payment processing: To process deposits and withdrawals securely
• KYC verification: To comply with legal obligations related to anti-money laundering and fraud prevention
• Customer Support: To help you resolve issues quickly
• Platform Development: To analyse usage patterns and improve our services
• Bonuses & Promotions: To send you personalised offers (with your consent)
• Responsible Betting: To detect signs of excessive betting and send timely alerts

We only use your data for the purposes stated above. For any other use, we will ask for your permission first.

The Gaya 9 website uses cookies — small files stored in your browser that help improve your experience.

Cookies we use:

• Essential cookies: To maintain login sessions and ensure security. The site cannot function without these.
• Functional Cookies: To remember your preferences (such as language).
• Analytics cookies: To understand which parts of the site are used most, so we can continue improving our services.
• Marketing Cookies: To show you relevant offers based on your preferences. You can turn these off at any time.

Gaya 9 does not sell your personal data to third parties. There are limited cases where data may be shared:

• Payment Processors: To process transactions via Mobile Pay, Nagad, Rocket, and others. They only receive the minimum information necessary.
• KYC Service Provider: For identity verification, as required by law.
• Law Enforcement: When required by a court order or lawful investigation.
• Technology partners: For server and infrastructure management, under strict confidentiality agreements.

How long we retain your data depends on the type of information and applicable legal requirements.

• Account data: retained for the duration of the account and for 5 years after closure
• Transaction records: retained for up to 7 years as required by law
• KYC documents: 5 years, as required by regulatory obligations
• Cookie data: typically 30 days to 1 year
• Support conversations: up to 2 years after the issue is resolved

Once the retention period expires, data is securely deleted or anonymized.

You have full control over your data. Every Gaya 9 member has the following rights:

• Right to know: You can request to see what data we hold about you
• Right to Rectification: You can correct any inaccurate information
• Deletion request: You may request data deletion under certain conditions
• Right to Restrict Processing: You may request that we limit how your data is used in certain cases
• Right to opt out of marketing: You can opt out of promotional communications at any time
• Right to close account: You can close your account at any time

Gaya 9's services are intended solely for users aged 18 and above. We do not knowingly collect data from minors.

If a minor is found to have opened an account, it will be closed immediately and all associated data will be deleted.

Gaya 9 uses industry-leading security measures to protect your data:

• 256-bit SSL/TLS encryption — applied to all data transfers
• Firewall and intrusion detection systems
• Two-Factor Authentication (2FA) support
• Regular security audits and penetration testing
• Restricted data access — only authorized personnel can view your information
• Server-side data encryption and regular backups
• Automatic alerts for suspicious login activity

Please note, however, that no online service can guarantee 100% security. Keep your password strong and never share it with anyone.

Gaya 9 may update this Privacy Policy from time to time. If any significant changes are made, we will:

• We will update the 'Last Updated' date at the top of the page
• We will notify registered users via SMS or email
• We'll display a notice on the platform

Continuing to use the platform after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page periodically.

If you have any questions about our Privacy Policy or wish to know more about your personal data, please get in touch:

• Email: support@gaya9.run
• Live Chat: Available on the platform 24/7
• For general inquiries FAQ Page View

Our data protection team will process your request within 30 business days. For urgent matters, reach us via live chat — you'll get a faster response there.